K009 playback issues

[xrin]

Hi guys,

Recently i bought kaiboer k009. I have playback issues with this player. For most of my 1080p movies either freeze or player will auto shutdown. 3 of my friends have the same player face the same issues as me. It gets frustrating while you are watching a movie, it will either freeze or auto shutdown. It happened not just once but at least 5 times at different time frame.

Currently my k009 firmware is 2009 version. I'm trying to downgrade the firmware to 081231, but the firmware filename was update.img . It suppose to be update.bin . I'm suprise that the latest firmware available on the website is 081231 whereas the one came with the unit dated 2009.

I'm hoping someone can help me & my friends to solve this issues. Thank you.

[david889]

If you just bought the unit you should take it back to where you bought it from, or contact Kaiboer on their website for a replacement.

There are some issues with problems with some audio and video in RAW formats, remux some movies and see if it improves playback.

David

[Kaiboer_Wama]

Hi !

To verify the problem, please provide more details then we could test and verify the problem in our lab, like, if the problem only happened on the 1080p HD movies? how many movie files you tested so far that have the problem? The files’ name? and media info. like codec, Bitrate of the files that you tried to playback? If each time the movie would freeze or player shutdown in same place?...

Also please contact your reseller, see if you could send them some movie files which had the playback issue for their testing, see if same problem would happen on their end.


The 2009 version is as the factory firmware for production, for now latest firmware version for downgrade is 081231 version, the file name update.img is correct, not update.bin.

Next new firmware is planed to be released by early next month. You could wait for the new release see if the problem be resolved by new firmware upgrade.

Any questions further, please feel free to write to us: support@kaiboerhd.com

Best regards,

[moviemaster]

Hi !

To verify the problem, please provide more details then we could test and verify the problem in our lab, like, if the problem only happened on the 1080p HD movies? how many movie files you tested so far that have the problem? The files’ name? and media info. like codec, Bitrate of the files that you tried to playback? If each time the movie would freeze or player shutdown in same place?...

Also please contact your reseller, see if you could send them some movie files which had the playback issue for their testing, see if same problem would happen on their end.


The 2009 version is as the factory firmware for production, for now latest firmware version for downgrade is 081231 version, the file name update.img is correct, not update.bin.

Next new firmware is planed to be released by early next month. You could wait for the new release see if the problem be resolved by new firmware upgrade.

Any questions further, please feel free to write to us: support@kaiboerhd.com

Best regards,

Is that firmware release only for the K009 or the K300 aswell?

[nmt1978]

is that playback issue solved? i just bought a K009 and experience the same issue :(