Hi-Jack
17-11-09, 05:59
A new forum is launched now to discuss in which cases MPC intervenes to resolve escallations in warranty. We will discuss what the user tried before escallating the issue to us, what we mailed to the resellers and proposed to resolve the situation. Since in 2009 so far we intervened in over 50 cases (with a good outcome I might add for each), this goes unnoticed by the public.
The intervention is an extra service for our Premium members who purchased their goods from recommended partners at the time of purchase although we also intervene with stores not affiliated to MPC Partnership.
This forum will only report "escallations" where we feel the reseller is not willing to resolve the situation in an acceptable way and timeframe. When resolved eventually, posts are replaced with the solution provided to the end user in a wrap up story.
The intervention is an extra service for our Premium members who purchased their goods from recommended partners at the time of purchase although we also intervene with stores not affiliated to MPC Partnership.
This forum will only report "escallations" where we feel the reseller is not willing to resolve the situation in an acceptable way and timeframe. When resolved eventually, posts are replaced with the solution provided to the end user in a wrap up story.