M-5000 Hard Drive problem

[daz]

I received an M-5000 yesterday which I purchased from Pixmania.com but am having a problem and hoping someone may be able to help me!

The M-5000 is not recognising the hard drive which is a 160GB drive already installed in the unit.

On the screen that allows you to choose between hard drive/network/usb1/usb2 for files to play the hard drive icon (picture of the M-5000) is not available to select.

I understand that the drive probably needs formatting but when i connect the device to my computer via USB, the M-5000 shows 'USB ON' on the display but no new disk drive appears in 'My Computer' on the PC, so I am unable to format.

I have tried changing jumper settings on the drive in the unit. The jumper setting was originally set to 'cable select'. I have changed this to Device 0 Master. There are two alternative jumper settings for master - one for '15 heads' and the other for '16 heads'. I've tried both settings but neither make any difference. I am still unable to see the drive on my PC.

The disk appears to be operating as I can hear it spinning up when I switch the unit on.

Anyone have any suggestions as to why when I connect via USB I cannot see the drive on my computer???

I can connect an external USB drive to the M-5000 and play files without any issues.

The manual supplied in the package I received is unfortunately in French language only - I am in the UK and do not speak any French. I have downloaded the English version from the tvix website and followed all instructions but am unable to resolve the issue.

There was an addendum to the manual in the form of a single piece of paper, again written in French, which does have some instructions about formatting the drive but I am unable to read these. I have included the instructions below for reference....

thanks


Instructions included with manual:

PREPARATION ET FORMATAGE DU DISQUE PUR
ATTENTION ! Le disque dur est vierge, il n'y a pas de partition detune et le disque dur n'est pas formate. Consultez la documentation de Windows concernant la preparation des disques durs si necessaire. Soyez tres prudent en effectuant ces manipulations, car si vous selectionnez un autre disque dur que celui du produit vous pouvez perdre vos donnees.
Remarque : Si le BIOS de votre ordinateur ne gere pas les disques durs de capacite superieure a 8 Go vous devez faire la mise a jour du BIOS de votre ordinateur.
Sinon brievement: Pour Windows 98 SE / ME:
Ouvrez Propriete systemes, pour cela cliquez sur le bouton Demarrez, selectionnez Parametres puis Panneau de configuration. Ouvrez Systeme. Selectionnez Ponglet Gestionnaire de peripherique, puis cliquez sur le + devant lecteur de disque. Double cliquez le disque dur correspondant au disque externe (modele du disque en clair, attention de ne pas se tromper de disque). Selectionnez Fonglet parametres, verifiez que la case INT 13 est bien cochee. Cochez la case Disque amovible. Fermez Propriete Disque dur et Systeme en cliquant sur le bouton OK. Le systeme demandera a redemarrer Fordinateur. Au redemarrage, allez dans votre Poste de travail. Double cliquez sur le disque amovible (Faite tres attention s'il y a plusieurs disques amovibles). Le systeme devrait vous repondre que le disque n'est pas formate dans le cas contraire ce n'est peut - etre pas le disque dur EXTERNE. Formatez le disque avec 1'option Complet.
Pour Windows 2000 et XP:
II faut marquer le disque, creer un volume et un lecteur logique. Pour ces manipulations consulter 1'aide de Windows si necessaire. Sinon brievement pour effectuer ces operations cliquez avec le bouton droit Ficone Poste de travail dans votre bureau et selectionnez Gerer. Cela ouvriras la fenetre Gestion ordinateur. Agrandissez la fenetre de maniere a visualiser toutes les informations. Dans la colonne de gauche selectionnez Gestion des disques dans Stockage. La premiere fois si le disque est vierge et le EXTERNE est bien reconriu, Fassistant d* initialisation et conversion de disque se lanceras. Suivez les instructions de Fassistant, cliquez sur le bouton Suivant. A Selectionner les disques a initialiser les disques / Ecriture de signature cochez la case correspondant au disque dur et cliquez sur le bouton Suivant. Si vous avez la fenetre, selectionner les disques a convertir surtout ne pas cocher la case du disque dur pour le convertir, il faut le laisser en disque de base. Suivez Fassistant jusqu'a la fin. Une fois ce premier assistant termine, vous obtiendrez dans la partie basse gauche une bande noire correspondant au disque. A droitc de cette bande, sous Disque x doit apparaitre: Disque de base, la capacite et Connecte. Si vous avez le symbole Sens interdit, c'est que Finitialisation / ecriture signature n'a pas ete effectue correctement. Dans la bande (partie droite), cliquez avec le bouton droit sur non alloue, selectionnez creer une partition. Suivez F assistant de creation de partition en prenant les options par defaut sauf pour le choix du type de partition oil il faut cochez le choix Partition etendue, ensuite poursuivez avec les valeurs par defaut jusqu'a la fin de 1'assistant. Une fois cet assistant terminee, la couleur du haut de la bande sera verte et la mention non alloue sera remplacee par espace libre. Cliquez sur Espace libre avec le bouton droit, selectionnez creer un lecteur logique. Suivez Fassistant de creation de lecteur logique en utilisant les valeurs par defauts. Une fois Fassistant termine, le formatage s'effectuera, le % vous indiquera Fetat devolution du formatage. La couleur du haut de la bande passera en bleu, En fin de formatage, la mention disque sain s'affichera dans la bande. ATENTION, attendez bien que le formatage soit termine avant toutes manipulations Fordinateur ou le disque EXTERNE.
Complements d'informations : Le disque peut-etre formate en systeme de fichier FAT32 ou NTFS. Le systeme de fichier FAT32 est reconnu par Windows 98 SE, ME, 2000 et XP. Le systeme de fichier NTFS est reconnu par Windows 2000 et XP. Pour les disques de capacites > a 20 Go Microsoft preconise de formater les disques durs en NTFS. Si vous voulez connecter le disque dur a un ordinateur sous Windows 98 SE et ME, il faut imperativement formater le disque dur sur Fordinateur sous Windows 98 SE ou ME (Windows 2000 et XP ne permettant pas le formatage en systeme de fichier FAT32 pour les gros disques durs).

[igadgetman]

French is not my native language. I got some highschool french. But nowadays you can use sites like babelfish to translate. Not a very good one, but maybe this helps.

What brand is the harddisk? Hitachi? Maxtor? Samsung? I had a problem with a refurbished Maxtor in an external usb2.0 housing. Wasn't recognised. My Hitachi was recognised without any problems.
Try putting the harddisk in your PC and format the drive there. Hope your PC will recognise it.


PREPARATION AND FORMATTING OF THE PURE DISC ATTENTION! The hard disk is virgin, there is no partition detune and the hard disk is not formate. Consult the documentation of Windows concerning the preparation of the hard disks if necessary. Be very careful by carrying out this handling, because if you selectionnez another hard disk that that of the product you can lose your data. Note: If the BIOS of your computer gere not the hard disks of higher capacity has 8 Go you must make the update of the BIOS of your computer. If not briefly: For Windows 98 SE/ME: Open Propriete systems, for that click on the Demarrez button, selectionnez Parametres then Control panel. Open Systeme. Selectionnez Ponglet Administrative of peripheric, then click on + in front of disk player. Double click the hard disk corresponding to the external disc (model of the disc in light, attention not to be mistaken in disc). Selectionnez Fonglet parameters, verifiez that box INT 13 is well cochee. Notch the box Removable disk. Close Propriete hard Disk and System while clicking on button OK. The system will require has redemarrer Fordinateur. To the redemarrage, go in your Working station. Double click on the removable disk (Made very attention if there are several removable disks). The system should answer you that the disc is not formate in the contrary case it east cannot - to be not the EXTERNAL hard disk. Format the disc with 1' Complet option. For Windows 2000 and XP: II is necessary to mark the disc, creer a volume and a logical reader. For this handling to consult 1' so necessary assistance of Windows. If not to briefly carry out these operations click with the right button Ficone Working station in your office and selectionnez Gerer. That will open the fenetre Gestion computer. Increase the fenetre so as to visualize all information. In the left-hand column selectionnez Gestion of the discs in Stockage. The premiere time if the disc is virgin and the EXTERNAL one is well reconriu, Fassistant D * initialization and conversion of disc will launch out. Follow the instructions of Fassistant, click on the Suivant button. In Selectionner the discs has to initialize the discs/Ecriture of signature notch the box corresponding to the hard disk and click on the Suivant button. If you have the fenetre, selectionner the discs has to especially convert not to notch the box of the hard disk to convert it, it should be left in basic disc. Follow Fassistant until A the end. Once this first assistant finishes, you will obtain in the part a low left black band corresponding to the disc. With droitc of this band, under Disque X owes apparaitre: Basic disc, the capacity and Connects. If you have the prohibited Sens symbol, it is that Finitialisation/writing signature does not have ete carries out correctly. In the band (left right), click with the right button on not allocates, selectionnez creer a partition. Except follow F assisting of creation of partition by taking the default options for the choice of the type of partition oil it is necessary notch the choice Partition etendue, then continue with the default values until A the end of 1' assistant. Once this assistant terminee, the color top of the band will be green and the mention not allocates will be remplacee by open space. Click on open Espace with the right button, selectionnez creer a logical reader. Follow Fassistant of logical creation of reader by using the default values. Fassistant once finishes, the formatting will be carried out, % will indicate Fetat to you devolution of the formatting. The color top of the band will pass in blue, At the end of the formatting, the mention healthy disc will be posted in the band. ATENTION, await well that the formatting is finishes before all handling Fordinateur or the EXTERNAL disc. Further information: The disc perhaps formate in filing system FAT32 or NTFS. The filing system FAT32 is recognized by Windows 98 SE, ME, 2000 and XP. The filing system NTFS is recognized by Windows 2000 and XP. For the discs of capacites has 20 Go Microsoft preconise to format the hard disks in NTFS. If you want to connect the hard disk has a computer under Windows 98 SE and ME, it is imperatively necessary to format the hard disk on Fordinateur under Windows 98 SE or ME (Windows 2000 and XP not allowing the formatting in filing system FAT32 for the large hard disks).

[jofa]

No new disk will appear in "My Computer" if you use windows XP.
What you need to do is:
Connect the Tvix with the drive in it so that USB on appears.
Jumper settings has to be correct of course bu I kno nothing about that.

Then on windows XP you open Control Panel.
Open Administrative Tools
Open Computer handling (This I'm unsure of because I use swedish Windows....)
In that new window you will find Disk handling under the menu/subtree Storage.
NOW You will find you USB drive in the lower right part of the window if you scroll down to it.
Now you need to initialize and create partion/s and finally format the drive.
The format part takes VERY LOOOOOONG time.

Good luck
/J

[daz]

thanks jofa/igadgetman for your helpful replies :-) and for the french translation!

I also posted this problem on the manufacturers support board and they responded within a few minutes! I've never had that experience from a manufacturer before - top marks DVICO!!

Their response was just as you said jofa - use 'Computer Manager' (handling) to first initialize, partition and format - then I should see it in "My Computer" and explorer windows.

So i've learnt something new about XP that I didn't previously know.

I will try this out when I get home tonight - thanks again for taking the time to repsond

[Crivens]

Yeah, I had totally forgot about this sort of thing myself. Normally drives either work out of the box or you have to format them. Been a few years since I had to initialise one. Because of this I tried both my Tvixs on at least 5 different PCs (I'm a programmer; PC's seem to multiply in our homes) with no luck before Babelfishing the french manual. "Virgin disk" clicked straight away. Annoying. Also annoying habit of IT people/ blokes in general basically never reading the manual first (or at least the translated english manual on the main site).

Cheers

[daz]

sorted - I'm up and running! :D