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Old 06-03-08, 16:05   #1
Hi-Jack

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Default TViX Repair Info Thread: Heat Clock USB!

Hi all,

This will be the MPC official info thread about all three the issues. We will post
info in this thread whenever we have updates and we can start by telling you
DViCo has made preparations and is planning a repair option for all consumers
at no charge (also not for shipping the units to the repair center)

We cannot reveal more details for now as things are still being planned.
Whenever ready, we will inform you of the complete process and how things will
go down... I can only say DviCo will deliver upon our expectations of a brand
caring for their consumers and you will soon find out how they will handle that
exactly...

Enjoy
Hi-Jack
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Old 06-03-08, 16:50   #2
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What about users that replaced the fan with a other bigger fan ?
Because the Tvix freezing with the standaard fan.
Are this users excluded for this " UPGRADE " ?
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Old 06-03-08, 17:25   #3
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Originally Posted by The Wizard
What about users that replaced the fan with a other bigger fan ?
Because the Tvix freezing with the standaard fan.
Are this users excluded for this " UPGRADE " ?
Everyone seems to have forgotten that the person that started that fan changing thread was replacing his fan with another not because of any heat issues but because the noise of the original fan was bothering him.
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Old 06-03-08, 17:29   #4
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If Dvico will repair units that have been opened up and modified by user they are truly in a class of there own. Thanks for your hard work Hi-Jack.
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Old 06-03-08, 17:46   #5
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Hi,

Hi-jack, with all respect could you be a little bit more precise how our units are going to be fixed. Will we need to ship units backup to resellers or support centers?

Or will the remedy (capacitors, motherboards) be shipped to our houses?

Mine is still in USA and I'm from Europe. A need to tell my friend to send unit to Europe or to wait.



Thanks!
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Old 06-03-08, 17:50   #6
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Originally Posted by MaxO
Originally Posted by The Wizard
What about users that replaced the fan with a other bigger fan ?
Because the Tvix freezing with the standaard fan.
Are this users excluded for this " UPGRADE " ?
Everyone seems to have forgotten that the person that started that fan changing thread was replacing his fan with another not because of any heat issues but because the noise of the original fan was bothering him.

That person should be officially thanked by all the forum, together with all the other contributors of that thread, and the other threads about hardware issues!!!

They worked free for DVICO, debugging the unit, finding defects and suggesting solutions that surely DVICO is now incorporating in the upgrade.

Dvico could send them a complimentary new player for all their effort!!! They worked as they were their designers (and better...).

That thread was read by 22000 users, so they contributed to keep high the level of attention on hardware problems, and this surely has a role on the Dvico decisions, together with the great background work by Hi-Jack.

Ironically, they probably will be the only excluded by the benefits they contributed to make possible.
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Old 06-03-08, 18:46   #7
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Default Re: TViX Repair Info Thread: Heat Clock USB!

Originally Posted by Hi-Jack
Hi all,

This will be the MPC official info thread about all three the issues. We will post
info in this thread whenever we have updates and we can start by telling you
DViCo has made preparations and is planning a repair option for all consumers
at no charge (also not for shipping the units to the repair center)

We cannot reveal more details for now as things are still being planned.
Whenever ready, we will inform you of the complete process and how things will
go down... I can only say DviCo will deliver upon our expectations of a brand
caring for their consumers and you will soon find out how they will handle that
exactly...

Enjoy
Hi-Jack
Hmm, that becomes interesting!
The media players competition pushes Dvico to really care about its consumers!

Originally Posted by bullka
Hi,

Hi-jack, with all respect could you be a little bit more precise how our units are going to be fixed. Will we need to ship units backup to resellers or support centers?

Or will the remedy (capacitors, motherboards) be shipped to our houses?
As Hey-Jack stated you will not have to ship your player for repairs. Similarly, I doubt that Dvico would send any electrical parts to end users to replace. Keep in mind that the player is not easy to open and usually results in a broken cable.

The most probable result is
1. Clock - FW upgrade that wakes up the player every night just to charge the capasitors.
2. Heat - they'll ship a dummy HDD to those that don't have one installed
3. USB - hmm, that is the most interesting part

Anyway, now I think that I will postpone the disassembling my 6500 to fix heating issues until Dvico comes up with their solution.
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Old 06-03-08, 18:58   #8
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Default Re: TViX Repair Info Thread: Heat Clock USB!

Originally Posted by russland
As Hey-Jack stated you will not have to ship your player for repairs.
No, Hi-Jack stated that there will be no charge for the users, neither for shipment.

That's quite different...
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Old 06-03-08, 19:14   #9
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Yeah, you are probably right.
My English still sucks.
If Dvico goes the shipping route then it means that they have quite a markup to cover the costs. Some shipping costs up to a hundred bucks two ways.
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Old 06-03-08, 23:02   #10
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Please, let us all stop speculating and just wait patiently... We all agree that it his is a good sign from Dvico, a sign that they do care both about hardware problems as well as firmware.
Let's use this time to further test our units, and make descriptive and repeatable bug reports.
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