I don't wish to appear critical, especially as promisedude has been quite good on this forum but I do feel that support is very poor.
Firstly, the web support form is terrible. It is clearly geared towards people who are experts at networking. I am not at that level. I have no idea what is meant by "Host Name" or "Host Bus adaptor." I can't recall what manufacturer my motherboard is. I am amazed Vista is not listed as an operating system. (That is a just a summary of my observations on the form.)
Secondly, when I did put in my first support ticket I received the usual automated response giving me the ticket number. I then never received an email saying there was a response waiting.
When I discovered a response did exist, I duely replied to the response by clicking the "error not solved" button and added a comment. So far no-one has had the courtesy tp reply. I feel this is very poor, especaill as teh original reply to me made reference to a firmware version that does not even exist yet.
I am still having problems with this device, or rather the way the network is working and I am growing very more pessimistic of a solution.
Hi-Jack - is there any easy way you can rate "support" in your reviews? A product may appear superficially good or value for money but if support back-up is not there that value for money soon evaporates.
I see someone else agrees with me http://reviews.cnet.com/4852-3190_7-...dy;userReviews