[russ_taylor]

Anyone had any problems with HDX Support. All was going well, I'd filled out the RMA form they had given me and posted my HDX1000, but now nobody answers my questions (see below)

Russ.

russell taylor wrote:
Wednesday, 08 July 2009 17:24:18 +0800 Hi,
any update on the returned items.

Thanks

Russ.

russell taylor wrote:
Friday, 03 July 2009 21:30:39 +0800 Hi Alex,
I sent the PCB's on the 15th of June have you received them yet?

Thanks

Russ.

Alex B wrote:
Friday, 12 June 2009 01:53:55 +0800 Dear Russell,

We do not recommend using test meter for testing any of the components. It seems that some component may have been damage relating to the card reader.

In this case, i would have to recommend you to replace your PCB.


I am attaching the RMA form for your completion.

If you have ordered from our Webstore directly, you will need to ONLY return the main PCB to us. Please address it to our RMA centre below.

Room 1401B, SEG Plaza,Huaqiang Rd.North
Futian District, Shenzhen
Guandong 518000
China
Attention: Ms Shi Jing
Tel: :86-755-83685580
Mobile: 135 54830469

Please provide a scanned copy of the consignment note or receipt of the shipment, i do suggest using any local postal service instead of express courier service which sometimes can be very expensive depending on where you live.

Replacement will be send to you once we received your shipment. We are not responsible for any missing or lost package as a result of your postal service.
---

[Hi-Jack]

Did you purchase from an MPC recommended store? That way we can assist you properly in getting the problem resolved. If purchased from HDX directly you will have to deal with them... usually their support is quite good...

Send me a PM with RMA number and i'll check with our contacts.

Enjoy

[russ_taylor]

Thanks Hi-Jack,

Having had a Kiss 508, Kiss 1500, Snazio SZ1350(still running), Netgear EVA8000 (pile of poo),tvix4100,popcorn A100. I still think the hdx1000 is the best looking of all of them.

tvix,snazio and popcornhour still being used by the way.

Russ.

[Hi-Jack]

ok, checked. The board has not arrived yet. Sometimes the shipments take up to a month to be received (depend son forwarder used). HDX will check the ticket and be in touch as soon as possible... Your ticket should be updated soon with some more info...

[russ_taylor]

thanks again.

Russ.

[russ_taylor]

Update:

my Parcel never arrived at HDX's doors, lost in the post . HDX's Alex Brokenarrow asked me to email him proof of shipment and once he'd received that he would send me out the new boards. Received the PCB boards on Friday and I now have a HDX1000 back up and running.

Thanks to Alex and Hi--Jack for solving the problems I had with HDX's support system.

Russ.