[Hi-Jack]

To understand the basic lines in the new Warranty procedure from KiSS, we
took the most important lines out of the KiSS letter and posted them in this
thread. read it, Vote and tell us your opinion.

- Customers really benefit from the new procedure if, and only if they
bought their player just around the corner. if you bought it on-line in
another country, you will have to accept the costs of shipping the player
to and shipping the player from that point of sale.

- Within the first three months, you get a new player!

- After 3 months, you will get a refurnbished player, not yours, another one.
(Change in PlayerID and so on)

KiSS Customer Letter Round Up:
Pros:
· The end user gets a new/repaired product immediately
· The swap time can be kept under 10 working days for shops
· When you as distributor send goods to us, you don?t have to wait months to get it back. With this system it only takes 10 working days

Cons
· KiSS pays for the transport from the distributor to KiSS and also from KiSS to the distributor but from there the client needs to deliver/pickup the player or have it shipped at their own expense. This makes International sales a lot worse then ever.
. Analysis from the problem is made by Phone, so you still need to spend money on the call with KiSS to get the RMA Number which you need for the swap.
. If any internet shop does not reply your mails, you are in for trouble. Will KiSS cover this or just pick a distri point where you can swap your player?

Give us your opinion.

Regards
Hi-Jack

[Kenneth]

This means that if I want to send my player back (and get my money back) I have to do this before May 1st?

I bought this through an internet shop and they do not reply to my emails

[x3m]

I'm OK with it......(maybe cause i'm living really near retailer)
But I don't like the within/after 3 months rule.......why is this ????
I should get a NEW 2 year warrenty contract......when I receive a new player.!!!

[DutchD]

This is VERY bad news for internet shops. I will, personally, start buying more from regular shops to avoid paying shipping costs when something needs be repaired. I will probably RMA my DP-558 before May 1 because of OOS/tuner (bad red color)/dvd rom issues.

G

[mishendr]

Well...

No problem if KiSS is going to deliver their products without issues...

The 3 months is a bit strange, on the other hand, I think you should arrange a good deal with the shop (internet or not) where you bought your product for the shipping cost. Their the first you should go to if problems arrise.

I agree that this is not in favour of the online shops.

[MrDarcy]

These new conditions should be applied *ONLY* for new purchases after May 1st.

That is, a user should know these conditions BEFORE buying, so he can evaluate and decide accordingly.

For old customers, it'd be very bad from Kiss to change the Warranty procedure !!

[Fran]

I think this is a very good notice for most of user but I would leave the second door open.

I mean:

If the end user think that is better a RMA as it was before leave to him to do it.

If an end user can pickup his new/reworked player in the shop in 1 minute will do it for sure , but for internet users o for example imagine that I bought my kiss in a shop that now is closed, then what to do?

In these cases we should be able to do a RMA directly with Kiss as it was before.

With this little change, this would be perfect and everybody happy.

Regards,
Fran

[Hi-Jack]

I agree to keep RMA with UPS an option for sales over internet or people that rather
deal straight with KISs instead of unknown internet sales points. never the less, there's
also something going on about selling more by retailers and less by internet shops. That has been going on since a while but we never heard a final word on it...

Might fit the picture...
We'll see...

[THXTEX]

Hmm - getting a refurbished player.

1) You could get an old revision of a player.
2) What if KiSS can't fix the issue you are having. They give you an other player and let someone get the problems you were having.
3) You don't know how many hours the HDD or DVD drive has been running.
4) KiSS 'could' forget to clean the HDD and someone else get's you records.
5) You loose your recordings.
6) You get a scratched player and someone else gets your player, that have been taken good care of.

[Lord_Kiron]

This makes me hurry , Hi-Jack , can you please AGAIN check with Paul - I am still not got the invoice !
And no reply from them !