We will start daily updates if anything happens on the front of the KiSS / MPC
consumer Rights war going on. That way we can gather everything in a
message once a day for you to read... all items will be STICKIE in the
- KiSS corrects VR-558 unavailability
- KiSS Reacts on MPC's Decision (but had not much to say after all)
KiSS Corrects VR-558 unavailability
We recently launched the fact we are worried of hearing from resellers no
more units become available and it made us suspect KiSS is stopping the
production for these units and that would mean eventually will stop writing
FW updates (just like the DP-50x and DP-150x are not yet EOL but don't
get any updates for over a year now)
According to KISS, this is because the market demand has exploded for the
recorder series and parts to produce new units are not yet available. They
will become available again somewhere in January when they can get the
parts. That rules out a VR-558 for christmas, if our stories not yet made
you decide on that. It remains strange, the busiest period of the year and
there's no units available... It probably fits in one way or the other with
their strategy... Oh Please, don't try to understand this, it will give you a
KiSS Reacted on MPC's Launch of "the tale"!
It was not an invitation to discuss and solve the problems but we seem to
have a reaction rather fast now, even if it only says that considering the
message released in public, should consider the issue "closed"!?
Excuse me for my lack of intelligence but what is exactly closed? Is that the
way things go at KiSS? Close cases instead of solve them? Wow, we finally
found what goes wrong then! I pointed it out for you so all you have to do
now is change all words in your procedures from "close" to "solve". I
repeat, "close" with "solve"!
In Word (from Microsoft), open the procedure and go to "EDIT", then
select "REPLACE ALL". In the first field enter "close" and in the second enter
"solve". Then press the "Replace All" button and don't forget to save the
document and spread it to all employees.
It's wide open for all 35.000 MPC users. It was also unnecessary to launch
the story on MPC according to KiSS as we had such great communication levels,
and I should have called considering the communication history with KISS.
It seems some really believ it would have helped while the person I should
have called was in most mails i ever sent to kISS and was deffinately up to
date with everything and all...
Anyone loves thrillers, as this is about to become one... Here's my reaction,
mind you, no names are revealed out of confidentiality reasons (advice
from our lawyers
Dear Mr X,
I wanted to not react for 6 weeks or not at all, but hence, it would be childish to play games.
I off course expected some short message from KiSS (you) fast after our decision. Too bad this was not possible with the RMA case. As far as your reaction is concerned, I can't keep you from making the mistake to consider the issue closed. It is also not just about this RMA case, it's merrily the last straw that breaks the camel's back. (The drop that makes the cups run over)
Concerning the deadline, I decided to lie for ones too but I only did that because I was 100% positive all I would get is "we are looking at it" like last times and i certainly was not wasting valuable time just to hear that again. I said the actions will not take place but the announcement of us stopping was going to be posted. There are no other mails from KISS but those. Let's be honest, the only cooperation we had with KiSS was have players shipped at our request and constantly ask for updates ourselves instead of sending them to us. The only guy who ever really had a good communication with us got fired eventually, probably because he was too honest with us. Mr. x2 was great while it lasted.
It was never about getting players and you know it, otherwise you would have been our happiness instead of our burden. Same thing with support cases, same thing for RMA and same thing for BETA team and so on... Nothing seems to go the way KiSS plans or get's to a final stage. Everything remains open while asking for patience to give you more time to find a way to do your job. The company is not functioning and who is to blame, certainly not me who has done the real efforts for 3 years. You just done your job at KiSS and spent hardly 1% of the amount of time I invested into KiSS on MPC so let's not go discuss who did what, I'm not an idiot. Even if we compare how much money I invested into making KiSS players better by sending players to over 10 developers will exceed the amount of players sent over three years towards MPC.
I care for getting the consumers what they are entitled too and solve problems, not lie about them or beat around the bush. It was time to get really hard this time and leave friendships out of the matter. If this means the case is closed for KiSS (is this not ignorance again?), so be it. We'll have a reaction to any action that comes from this case until we have a solution. If no solution is provided, we endlessly remain active against it like we endlessly remained active for you in the last 3 years to help make progress (and succeeded in it better then KiSS as well but you probably will reject that idea out of proud or inability to admit it).
If we had all these years a wonderful relationship, it wouldn't have caused this much time and effort from me at any time and on top KiSS Support has been warned on time we will not be patient for ever and react eventually. Anyone who would treat you like that, would get a reaction as well, the only difference is, I'm not 1 voice..
Anyone from Cisco / Linksys management is welcome to contact me to stop this and show understanding for what consumers have gone through the last years while proposing a reasonable solution or way out of the mess by showing some understanding and care, along with some flexibility and speed. We never expected every case to be expected, we agreed special cases would but if I have to invest 6 weeks time in every case, I prefer doing it this way or avoid the chance of having to do it by all means I can. The whole thing about automated news coming, Beta team and so on has been long buried by me as it was one more thing that wasted valuable time for me.
As a friend I'm telling you what we have released should not be ignored but is not the worse thing that can happen. Thinking the case is closed and it'll all blow over soon is a mistake you are entitled to make! It's definitely better to not find a solution to it and remain in your known structure for the sake of being consistent. We want an agreement with Cisco / Linksys we will get decent support from now on, regular firmware updates, fixing the real issues and/or acceptance of community enhancements on RMA as it is nonsense these cause broken players, I assume your developers are smart enough to confirm our smart guys results or are lying to you to cover for their own mistakes on the back of the consumer.
I'd say here I'm sorry, but I'm not! Not this time!
I will not discuss this further until it leads to a solution and agreement for the consumer in questions and future people getting stuck in this dark tale of RMA, I need someone that can make things change in the advantage for consumers instead of twisting everything to their own advantage. (Nothing personal)